FREQUENTLY ASKED QUESTIONS

It’s easy as 1-2-3 (Well, maybe 5 step – but trust us, it’s simple!)

1. Fill Out the Quote Form: Tell us your ideas, upload your design, and we’ll take it from there!
2. We Reach Out: Our team will contact you to iron out the details and provide a custom quote.
3. Quote Accepted? Great! We’ll send you an invoice to finalize things.
4. Art Approval: Once the invoice is paid, we’ll send a mockup to make sure it’s just right.
5. Production Begins! With your approval, we’ll get to work creating your masterpiece!

Absolutely! You can tweak, revise, and perfect your design as much as you like—our goal is to ensure you’re 100% happy before production. Just keep in mind, every revision adds a bit more time to the process, so the sooner we lock it in, the faster we can bring your stencil or decal to life.

Yes! For every custom order, we provide a digital mockup (proof) for your review and approval. This ensures the design looks exactly how you want before we begin production. You can request changes if needed, and we won’t proceed until you’re completely satisfied with the final design.

To cut your design, we need a vector file (like SVG, AI, or EPS), as it provides the precise paths our plotter blade follows. However, we’ll accept any file format you have—whether it’s a PNG, JPEG, or PDF. If you don’t have a vector file, no problem! We can convert your design into the right format for a small art fee. Just send us what you have, and we’ll take it from there!

Vector files are line-based designs where the lines act as paths for the blade of our plotter to follow, allowing us to cut precise stencils. In contrast, image files (like JPEGs or PNGs) are made up of tiny squares called pixels, which can’t guide the plotter blade accurately. That’s why we prefer vector files, but if you don’t have one, we can help convert your image into the right format!

We offer a variety of materials tailored to your project needs:

• Low-Tack Vinyl: Ideal for delicate or smooth surfaces like wood, with easy removal to protect the surface.
• Pro-Tack Vinyl: A versatile option with strong adhesion, perfect for most applications.
• High-Tack Vinyl: Designed for rough or textured surfaces, offering maximum grip.
• ToughForm & FlexForm Stencils: Complementary surface design materials that combine rigid durability and flexible precision to support clean, accurate layouts across athletic, recreational, and custom applications.
• Super High Tack Glass Decal: Super High Tack is our strongest adhesive vinyl, designed to bond securely to almost any surface including glass, windows, fencing, vehicles, boats and more. It delivers maximum hold for long-term indoor and outdoor use while keeping graphics bold and clear.
• GlassMaxx: A transparent glass decal that allows branding without blocking visibility. It’s ideal for windows, glass fencing, and sport facilities, offering a clean, professional look while maintaining full sightlines through the surface.

Our vinyl stencils adhere well to smooth, clean surfaces such as painted courts, acrylic floors, wood, concrete, and polyurethane surfaces. They might struggle with rubber, uncoated asphalt, or track surfaces.

Our ToughForm works best on rigid, high-traffic surfaces like asphalt, concrete, playgrounds, tracks, turf bases, and parking areas. It’s built to stay stable and deliver precise, long-lasting layouts in demanding environments.

While as FlexForm is ideal for curved, uneven, or detailed surfaces such as athletic fields, playgrounds, and custom designed areas. Its flexible material allows it to conform easily while maintaining clean, accurate markings.

The Super High Tack Glass Decal is our strongest adhesive vinyl, designed to bond securely to almost any surface including glass, windows, fencing, vehicles, boats and more. It delivers maximum hold for long-term indoor and outdoor use while keeping graphics bold and clear.

Our GlassMaxx is a transparent glass decal that allows branding without blocking visibility. It’s ideal for windows, glass fencing, sports facilities, offering clean, professional look while maintaining full sightlines through the surface.

Vinyl stencils provide crisp lines and minimal paint bleed. They adhere securely to surfaces, reducing the chance of slipping during application, making them perfect for one-time use on various surfaces. This would be all of our Vinyl, Decals & GlassMaxx.

Reusables, on the other hand, are reusable stencil systems used to apply paint or coatings directly onto surfaces. They can be repositioned and used many times, making them ideal for layouts, court markings, and custom designs where flexibility, cost-efficiency, and repeat use are important. This would be our ToughForm & FlexForm.

It depends on the material. Our vinyl stencils are intended for one-time use, providing crisp lines and secure adhesion for precise applications. If you need something reusable, we recommend our Reusables: ToughForm & FlexForm.

We typically take 10-12 business days to create your stencil once we receive payment. Shipping adds an additional 5 days. Please note that holidays or mail carrier delays may impact delivery times. If you need your stencil sooner, contact us, and we’ll do our best to accommodate your timeline.

Yes! If you’re on a tight schedule, contact us, and we’ll do our best to expedite your order. While production typically takes 10-12 business days, we can often prioritize your project. Shipping time may also vary based on your location, but we’ll explore the fastest delivery options available to meet your deadline.

Since we custom-make all our products, we don’t offer returns or exchanges. That’s why we go through a detailed revision and approval process—to make sure your design is exactly what you want before production begins. If you have any concerns during the process, just let us know, and we’ll work with you until everything is perfect!

If there’s a problem with your stencil or decal, contact us right away! We take pride in our quality and customer satisfaction, so we’ll work with you to find a solution. Whether it’s a defect or design issue, we’ll investigate and determine the best way to make things right. Just reach out, and we’ll do our best to assist you promptly.